Karhoo is one of the leaders in the sector of Mobility as a Service (MaaS), successfully operating alongside competitors such as Uber, Didi and Lyft. Supported by Groupe Renault since 2017, Karhoo is building a global marketplace where taxi and private hire fleets can offer their service, and brands can promote them on their portal and apps to their client base.
We are looking for a talented IT Support Engineer who has a passion for support and operational
Stack: G-Suite , JAMF , JIRA / Confluence , MS Office, Zendesk , Slack
Salary: 10 000 PLN - 15 000 gross (UoP or more on B2B)
Location: Krakow, remote working with on demand visits at the office.
Recruitment process: 2 online technical interviews (30minuts + 90minutes sessions)
● Identifying hardware and software solutions,
● Troubleshooting technical issues,
● Diagnosing and repairing faults,
● Resolving network issues,
● Installing and configuring hardware and software,
● Speaking to users to quickly get to the root of their problem,
● Talking users through a series of actions to resolve a problem,
● Providing support in the form of procedural documentation,
● Carrying out out software and hardware security audits to ensure compliance with company
● Carrying out workstation risk assessments,
● Keeping a record of issues and faults along with solutions, for future reference,
● Conducting electrical safety (PAT) checks on equipment.
● 3+ years experience in a similar role, working with both office based and in remote teams,
● strong experience of the Apple ecosystem,
● Understanding of Intune/ Jamf MDM management,
● Admin experience with listed technologies,
● a good knowledge of computer hardware, networks and software,
● technical ability and analytical skills,
● a helpful and patient manner,
● a customer-focused approach,
● good communication skills and tact to work with non-technical users,
● Astounding troubleshooting skills,
● A passion for learning and adopting new technologies that will save time and ease your day-to-day
If you think you will thrive in the team, don't hesitate and apply! Our Recruiter Tomasz will share with you more on a quick telephone chat.